FREQUENTLY ASKED QUESTIONS
If it feels overwhelming that’s because there are so many products to choose from! Here’s how to make the process easier.
Step 1. Decide who you’re buying the gift for, what they like and how much you want to spend. Or what are you looking for for yourself.
Step 2. Choose the ‘By Price” menu.
Step 3. Choose the product(s) and add them to your cart.
Step 4. If finished view your cart.
Step 5. Check the shipping cost and choose a method.
Step 6. Choose payment method and enter info required.
- When will my orders be shipped
- What types of payments do you accept?
- Why Shopuniquegifts?
- How Do I enter a discount coupon?
- Why should I use beeswax candles ?
- Are the products made with pewter safe?
1 – The ordering process
All orders placed before 2 pm EST are shipped the same business day. Otherwise, they are shipped the following business day. Saturday and Sunday are not considered business days.
Our Online Ordering System is available 24 hours a day, 7 days a week and 365 days a year. All orders will be processed from 9:00 am to 5:00 pm.
If the item is not in stock and you would like to buy it , please send an email to firstname.lastname@example.org and we will order the item for you.
Your privacy is our priority. You can place order through our website and be assured of absolute confidentiality. All details you provide are 100% secure as our system is fully encrypted. We use SSL security to protect you as you enter your credit card number and also for the rest of the payment process. You can also download the order form and sent it to us by mail.
2 – Receipt for your order
After successfully placing your order, you will get a receipt detailing the transaction through email. Orders made using our phone service receive receipts slightly later than those done online due to lack of automation. However, if 24 hours go by without receiving the receipt, please email us at the above address and we will address that problem as fast as possible.
Popular credit cards are accepted as is detailed by the following list: Visa, American Express, MasterCard and PayPal. Also you can pay Interac e-transfer.
All prices are in Canadian Dollars. Deductions on the card you provide for payment are done in the same currency. Orders can only be released after full payment.
You can also pay by cheque or money order by downloading the order form and sending it by mail or email.
If you decide to place an order by downloading the form, here are the steps:
- Download form
- You can fill it online since is a word document and print it.
- Send it by mail to : 2332A Queen St East. Toronto. ON. M4E1G9. Canada or through email to : email@example.com
- Once we receive the form we will calculate the shipping rate and delivery times and send you an email with the total of the order.
- You can then send a cheque/money order to: Carla Valencia
- Your order will be sent upon receipt of your payment.
For orders for more than 6 of the same product , please allow 2 weeks to process the order except for Gift Baskets. For example: 6 beeswax candle rose bouquet.
Is HST included in your prices?
No, as every province has a different tax rate.
Are you open for orders from other countries?
Yes, we ship to Canada , USA and European Countries.
When is the best time to make a Christmas order?
An early order is the best for Christmas as stock may run out. The best is to place orders by October.
At shopuniquegifts.ca we offer unique gifts and gift sets and most of them are made by Canadian small business owners that have a story behind their creations or contribute to charities such as the Canadian Breast Cancer Foundation, Foster Parents Plan, Free the Children and Plant a Tree. So , when you purchase a gift you are contributing to these causes. You will also not find these gifts at the department stores.
You can watch the following video and find out about shipping estimates and where to enter discount coupons. We have change our FREE shipping to $75,
1) How do I find the shipping estimates?
a) Add item to chart
b) Click with the mouse on My chart
c) Go to the bottom of the page and you will see: Enter info to get shipping estimates. You enter here your address and Country
d) Finally proceed to check out
2) Where do I enter the discount coupon?
After the check out you will see it.
Beeswax candles are:
- Solvent free
- Does not contain hazardous additives such as naphtha or naphthalene
- Can be shipped in all weather conditions because of its high melt point
All pewter products are handcrafted from the finest lead free, safe to use for either food or drink